Typical jobs across Lake County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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7 job stories

Typical job

What homeowners notice: A cold snap is followed by a thaw, and water appears on the carpet at the foot of a finished basement wall. The line had frozen against the outside wall and split once it moved again. Nothing is visible above the wall, and the carpet is wet only along one edge.
What we do: The main is closed first, then the power to the basement outlets is checked and the carpet edge is lifted. Readings are taken in the wall cavity and along the subfloor, and a small opening is made low on the wall where the readings stay high. The wet pad is removed, the cavity is dried, and the plumber is given the location of the split.
What to expect: The subfloor and the framing reach their dry goal over several checks, the carpet is replaced by the owner's choice, and the record with its photographs goes to the owner for the insurer.

4-5 hours typical visit

Typical job

What homeowners notice: After a river rise, the water has dropped outside but a basement still holds silt across the floor and a high-water line on the lower wall. Stored boxes sit in the silt, and the stairs are coated with grey mud.
What we do: The power to the basement is checked before anyone goes down, and the water is pumped in stages so the walls are not pushed in. Silt is removed with wet methods, the stored items are logged and bagged where they cannot be cleaned, and the walls and floor are read at each stage before the equipment is set.
What to expect: The walls and the framing dry to their goal over the plan's checks, the owner receives the load record and the readings, and the rebuild is quoted once the drying is finished.

several days of pumping and drying typical visit

Typical job

What homeowners notice: A brown stain grows on the ceiling of an upstairs bedroom along the outside wall after a week of thaw. There was a ridge of ice along the eave that week, and the wall paint has begun to bubble along the top edge.
What we do: The attic is checked from the hatch, the wet insulation is found along the eave and removed in the affected section, and the wall cavity is read at the top plate. A small opening is made in the ceiling to let the cavity dry, and the readings are taken until the framing is within its goal.
What to expect: The attic, the ceiling and the wall reach their dry goal, the roofer receives the record of where the water entered, and the ceiling is repaired after the readings are complete.

a day to find the path, then several days of drying typical visit

Typical job

What homeowners notice: During an evening storm the power goes off, and the sump pump stops with no battery backup. By morning the basement floor has several inches of water and the carpet by the wall is soaked.
What we do: The power to the basement is checked from the panel, and the water is pumped out to a discharge point away from the foundation. The pump is inspected to find out why it stopped, the carpet and pad are removed from the wet edge, and the floor and lower wall are read at each stage.
What to expect: The sump is repaired by a plumber, the basement dries to the readings, and the owner receives the record and the note of the pump's condition for the insurer.

half a day to pump, then drying typical visit

Typical job

What homeowners notice: A heavy storm fills the street drains, and water rises through the basement floor drain. The room smells of sewage and the water is dark, with debris at the edge of the floor.
What we do: The room is closed to everyone who does not need to be in it, the appliances draining to the line are turned off and the water is treated as contaminated throughout. Carpet, pad and stored paper are bagged and removed, the hard surfaces are cleaned and disinfected, and the drying is run on readings.
What to expect: The room reaches its dry goal, every bagged item is listed for the owner's file, and the drain line is checked by a plumber before the room is used again.

a day of containment, then drying typical visit

Typical job

What homeowners notice: A damp line appears along the bottom course of a basement wall after a week of steady rain. The line is only a few inches tall, and the floor along the wall has begun to feel soft under the carpet.
What we do: The wall is read above and below the wet line, and the floor is read at the wall edge where the water runs under the carpet. The carpet is lifted in a short section, the entry point is traced to a joint near a downspout, and the wall is dried before any finish is replaced.
What to expect: The wall dries to its goal, the owner is given the entry point and a list of the outside steps that would reduce the water reaching it, and the carpet is replaced after the readings.

several days of readings typical visit

Typical job

What homeowners notice: A window well fills with leaves during a storm, and the water drains against the glass and comes in at the sill. The corner of the basement is wet, and a box of stored papers sits in the puddle.
What we do: The water is pumped from the corner, the papers are photographed and dried flat in a ventilated area, and the window well is cleared and its sill read. The wall below the window is read at depth, and the damaged finish is removed where the readings are high.
What to expect: The corner dries to its goal, the papers that could be saved are logged with the ones that could not, and the window well is fitted with a cover the owner chose.

a day to clear, then drying typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.